Digital Courses & Products

What payment options are available?

I accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, Amazon Pay, and PayPal.

Do you offer any payments plans?

Yes, payment plans are available through Shop Pay and PayPal Credit!

I’m a (fill in the blank), will your digital courses work for me?

The digital courses I've created share best practices and strategies that work for job seekers at all career levels. They are designed to share my expertise in creating resumes that position you as the best fit for the job you want, getting through hiring technologies, and standign out in all the right ways to decision-makers in the hiring process.

The Fix Your Federal Resume Course is the digital course I've created for a specfic job seeker: federal government job seekers applying on USAJobs.gov or directly on federal agency websites.

Job seekers may benefit more by working with a specialty resume writer with expertise in the following industries and areas: (My top recommended experts for each are linked)

What I teach has brought optimal job search outcomes to college graduates, early and mid career professionals, career changers, management, senior leadership, and executives across most major industries specifically:

  • Accounting
  • Administrative
  • Advertising and Marketing
  • Architectural Services
  • Arts, Entertainment, and Media
  • Banking
  • Biotechnology and Pharmaceutical
  • Community, Social Services, and Nonprofit
  • Trades and Construction
  • Consulting
  • Call Center and Customer Service
  • Education and Training
  • Engineering
  • Economics and Finance
  • Financial Services
  • Government and Policy
  • Healthcare (Nursing and Technician)
  • Tourism and Hospitality
  • Human Resources
  • Information Technology
  • Installation, Maintenance, and Repair
  • Insurance
  • Internet and E-Commerce
  • Law Enforcement and Security
  • Manufacturing and Production
  • Personal Care and Service
  • Public Relations and Media Relations
  • Real Estate
  • Restaurant and Food Service
  • Retail
  • Sales
  • Sports and Recreation
  • Supply Chain and Logistics
  • Telecommunications
  • Transportation and Warehousing

How can I access my digital course?

After purchasing a digital course, you will receive an email with information to create an account or log in to your course. Please check your Junk or Spam folder if you don't see this email shortly after purchasing.

You'll also find this information on your Order Confirmation and Order Status pages. If you're having issues accessing your course, please contact hello@offtheclockresumes.com.

Will my new resume work for every job I apply for?

When you apply for jobs online, you send your resume and application to that employer's Applicant Tracking System. This software helps recruiters narrow down applicants to the top qualified candidates based on the keywords in your resume.

For this reason, you must tailor your resume for each job before you apply.

Within these digital courses, you’ll get tools to help you tailor your resume for new opportunities as they arise and access to additional feedback on your resumes throughout your job search.

Do you make any guarantees?

I do not guarantee interviews, job offers, or any career outcomes. There are simply too many factors involved in the job search. Results will vary based on:

  • How proactive you are in the job search process
  • Whether or not you're applying for positions you are qualified for, and
  • If you use your resume, LinkedIn profile, cover letter, etc. as advised
  • Forces in the economy that are outside of your control

Refund Policies

For Digital Courses & Products

Since you'll have instant access to digital course materials and digital products upon receipt of payment, no refunds are available once purchased.

All digital courses offer a 60-day Reassurance Promise. If after 60 days of purchase you can show that you’ve implemented the strategies recommended in the digital course but you haven't landed any interviews or seen any positive outcomes as defined in the specific digital course FAQ, I'll provide complimentary consulting services to assess what obstacles are preventing your success and advise on your specific circumstances.

For Services

Refunds are not available for 12-point Resume and LinkedIn Profile Critiques or Targeting Analysis & Roadmaps since these are personalized and non-returnable deliverables.Rebranding Revisions and Done-for-you Resume Services include revisions like any writing project, but your first draft may serve as a final document. Consequently, there are no refunds once your first drafts have been sent by email.

Working With Steph

I'm mostly seeing digital products on your website. How can I work with you directly?

As of July 2022, I've been a full-time working-from-home Mama. Now that my daughter is a toddler (with more energy than I anticipated), I have very limited time to devote my undivided attention to clients.

For this reason, I'm only providing Done-for-you Resume and LinkedIn Services on a very limited basis. I'm now focusing on teaching the strategies, methods, and tricks that have helped my clients land more interviews and get a foot in the door at the companies they'd love to work for.

What working with me directly looks like now:

  • Feedback on your existing resume (and LinkedIn profile) based on your job search strategy with a 12-point Resume Critique
  • Feedback on your resume after you make revisions to it based on the strategies shared in one of my digital courses
  • Revisions to your resume's Branding Statement and Skills section as well as feedback on how to improve your Experience section to position you as the best fit for a specific job with a Rebranded Resume
  • Recommended updates to align your LinkedIn headline, About section, and Skills section with your new career goals with a Profile Power-up

Can I see some examples of resumes you've worked on?

Yes, but please keep in mind that these resume examples are best for previewing my design style only. A job-winning resume's content will be 100% unique to that job seeker's background, skills, and job target.

The resumes I design have clean, flat designs with minimal to no graphics. I take into consideration what is appropriate for each client's industry as well as career level and personal branding preferences. I also utilize resume formats and layouts that align with how resumes are reviewed by recruiters and hiring managers based on Eye Tracking studies.

My writing style aligns with best practices and quality standards established by the Professional Association of Resume Writers and Career Coaches—emphasizing goal-oriented and results-focused work history examples, storytelling with strong action words, and natural integration of keywords throughout.

See Resume Examples...

Will my new resume work for every job I apply for?

When you apply for jobs online, you send your resume and application to that employer's Applicant Tracking System. This software helps recruiters narrow down applicants to the top qualified candidates based on the keywords in your resume.

For this reason, you must tailor your resume for each job before you apply.

Whether you work with me directly or the one of my digital courses, you’ll get tools to help you tailor your resume for new opportunities as they arise and access to additional feedback on your resumes throughout your job search.

I particularly offer Rebranded Resumes: a limited revision service where I'll identify the most important details from (1) job posting you provide, refine your resume's Branding Statement and Skills section, and outline areas to improve the targeting of your Experience section to position you as the best fit for the job.

Why can't you just log in and make changes to my profile?

Due to LinkedIn's Terms of Use and liability concerns, I won't log in on your behalf or access your existing profile.

This would risk the suspension of both of our accounts.

Do you make any guarantees?

I do not guarantee interviews, job offers, or any career outcomes. There are simply too many factors involved in the job search. Results will vary based on:

  • How proactive you are in the job search process
  • Whether or not you're applying for positions you are qualified for, and
  • If you use your resume, LinkedIn profile, cover letter, etc. as advised
  • Forces in the economy that are outside of your control

I worked with you before. What if I need to update my resume? Or purchase additional services like a cover letter?

When it's time to add new work history to your resume, you can purchase a Resume Update for $99 from the Client Portal. Simply click the "Resume Updates" button and provide the information requested for a Resume Update. Once your payment has been processed, your updated resume will be ready for review in 5 business days.

From the Client Portal, you can also buy additional services at a discounted rate and find free tools and resources for job seekers.

Resume Examples

Resume examples are best for previewing design style only as the content is 100% unique to the job seeker's background, skills, and job target. This portfolio contains resume samples from past client projects, so personal information and company names have been changed for privacy.

  • VP of Corporate Communications Executive Resume Example

    VP of Corporate Communications Executive Resume Example

  • SVP of Analytics Executive Resume Example

    SVP of Analytics Executive Resume Example

  • Learning & Leadership Development Director Resume Example

    Learning & Leadership Development Director Resume Example

  • City Clerk Local Government Resume Example

    City Clerk Local Government Resume Example

  • Corporate Social Responsibility Manager Resume Example

    Corporate Social Responsibility Manager Resume Example

  • UX Designer Resume Example

    UX Designer Resume Example